Job type: Full Time

Responsibilities:

• Prepare detailed architectural CAD drawings and plans, layouts, elevations, sections,
  and details using CAD software.
• Collaborate with senior architects and sales engineers to develop and refine design concepts.
• Ensure compliance with local building codes, regulations, and zoning requirements(Dubai Municipality, Trakhees, DDA, etc).
• Maintain accurate and organized project files, drawings, and documentation.
• Conduct quality checks on completed drawings to verify dimensions, materials, and other details before finalizing and releasing them for production or construction.

Requirements:

• Preferred Nationality: UAE National only.
• Work from home, with a twice-a-month office visit.
• 2 weeks of in-office training will be provided and mandatory.
• Software knowledge like 3DS MAX+VRAY, AUTOCAD, SketchUp.
• You must have a brilliant eye for detail.
• Excellent communication and presentation skills.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Following company policies effectively and communicating with customers professionally and effectively.
• Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.
• Communicating with customers through various channels is designed to be fast, effective, and efficient.
• Acknowledging and resolving customer complaints and escalating them only when necessary
• Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion
• Processing orders, forms, applications, and requests from clients and working with the technical team to have them executed properly
• Keeping records of customer interactions, transactions, comments, and complaints
• Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Go the extra mile to engage customers and ensure they are satisfied and appreciated.
• Work with the customer service manager to ensure proper customer service is being delivered.

 

Requirements:

• Preferred Nationality: UAE National only.
• On-site Job.
• Proficiency in English.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to multitask, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Responsibilities:
Admin Related Responsibilities

• Manage office supplies inventory and place orders when necessary.
• Maintain and organize files, records, and documents both in physical and digital formats
• Maintain an updated database of all lease agreements, including terms and conditions and lease expiration dates for management properties, offices and labor camps.
• Arranging 3rd party training, soft skills, general happiness awareness, pool school management, health and safety, wealth management, health benefits, performance incentives, recognition, etc.
• Plan & organize company events, occasions, and parties (year-end, iftar, teambuilding, holidays, etc.)
• Assisted in auditing and quality control of company databases (CRM, Products Naming Conversion, and HR database) for authenticity, duplicates, incorrect data, irregularities, etc., and a plan of action, if needed.
• Assist in updating and developing policies related to the company
• Assisted in developing and updating an internal and external ‘happiness index’ for employees, customers, vendors, etc.
• Assisted in conducting an induction/orientation session for recruits and assisted in the exit process for leaving members.

CSR Related Responsibilities

• Create and raise public awareness of CSR activities
• Look into environmental activities such as waste reduction, reusable products, tree planting, environmentally friendly products, energy savings, sustainability, etc.
• Organize or join community events that give back, support, and team-build, such as blood donations, fitness challenges, breast cancer awareness, etc.
• Acts of goodwill towards customers and suppliers, gifting, etc.
• Monitoring and establishing the appropriate metrics, tracking performance, and evaluating the outcome of CSR activities to identify areas for improvement (post-awareness program)

Requirements:

• On-Site Job.
• Male or Female Candidates.
• Proven experience in administrative or executive support roles.
• Strong organizational and multitasking skills with a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Flexibility to adapt to changing priorities and deadlines

Job Requirements:

Business Development

• Present and sell Company services to current and potential new business clients and proactively generate sales to meet assigned targets.
• Understand customer’s business needs, shipment patterns, cargo particulars, frequency of shipments, volumes, trade lanes, etc.
• Regularly follow up with customers for more business as per customer potential and explore leads from other divisions.
• Respond to incoming queries and ensure the resolution of service.
  Calculate and submit freight quotations/proposals by involving the Sales Support team, following up on quotes, and securing booking. If the business is lost, revert with reasons.
• Coordinate with the client during the bridging period before signing the contract to initiate the relationship. Brief the internal team before the process of operationalization begins.
• Submit daily Sales Report to Sales Manager outlining customer information, nature and scope of business, potential volumes, mode of shipment, etc.
• Attend weekly Sales meetings to discuss progress on leads, new business meetings attended, business concluded during the week, business lost and justification, share market information, and trade analysis.
• Discuss the overall performance of the new business plan periodically with the sales manager, analyze reasons for variance from the plan, if any, and identify corrective actions that need to be taken to achieve the target.
• Attend trade exhibitions and promote the Company’s presence by distributing promotional material, brochures, business cards, etc.

Job Management:

• Job planning, interdepartmental collaboration, and coordination to ensure high delivery.
• On booking confirmation, completion of credit documentation as per terms agreed and forward to Credit Department for approval through the Sales Manager.
• Ensure smooth workflow and handover of job files to the Sales Support team.
• Follow up on payments and assist the credit control team in collecting dues and outstanding amounts from clients as per agreed credit terms. If issues arise, escalate them to the sales manager and finance to resolve them.

Relationship Management:

• Maintain positive relationships with internal and external customers to achieve high customer satisfaction and retention, increasing sales revenue.
• Work closely with Sales and Operation teams to ensure smooth and complete execution and contribute to quality improvement for all assigned accounts.
• Maintain database to ascertain progress on business, customers secured, customers under review, those moving competition, and customers who could be roped in.
• Enter all new customer data and other sales data for clients into proprietary CRM and maintain this information as per company policy.
• Monitor and report on market and competitors’ activities and provide relevant reports.
• Keep customers abreast of market trends, updates on services, etc.

Job Requirements:

Business Development

• Present and sell Company services to current and potential new business clients and proactively generate sales to meet assigned targets.
• Understand customer’s business needs, shipment patterns, cargo particulars, frequency of shipments, volumes, trade lanes, etc.
• Regularly follow up with customers for more business as per customer potential and explore leads from other divisions.
• Respond to incoming queries and ensure the resolution of service.
• Calculate and submit freight quotations/proposals by involving the Sales Support team, following up on quotes, and securing booking. If the business is lost, revert with reasons.
• Coordinate with the client during the bridging period before signing the contract to initiate the relationship. Brief the internal team before the process of operationalization begins.
• Submit daily Sales Report to Sales Manager outlining customer information, nature and scope of business, potential volumes, mode of shipment, etc.
• Attend weekly Sales meetings to discuss progress on leads, new business meetings attended, business concluded during the week, business lost and justification, share market information, and trade analysis.
• Discuss the overall performance of the new business plan periodically with the sales manager, analyze reasons for variance from the plan, if any, and identify corrective actions that need to be taken to achieve the target.
  Attend trade exhibitions and promote the Company’s presence by distributing promotional material, brochures, business cards, etc.

Job Management:

• Job planning, interdepartmental collaboration, and coordination to ensure high delivery.
  On booking confirmation, completion of credit documentation as per terms agreed and forward to Credit Department for approval through the Sales Manager.
• Ensure smooth workflow and handover of job files to the Sales Support team.
• Follow up on payments and assist the credit control team in collecting dues and outstanding amounts from clients as per agreed credit terms. If issues arise, escalate them to the sales manager and finance to resolve them.

Relationship Management:

• Maintain positive relationships with internal and external customers to achieve high customer satisfaction and retention, increasing sales revenue.
• Work closely with Sales and Operation teams to ensure smooth and complete execution and contribute to quality improvement for all assigned accounts.
• Maintain database to ascertain progress on business, customers secured, customers under review, those moving competition, and customers who could be roped in.
• Enter all new customer data and other sales data for clients into proprietary CRM and maintain this information as per company policy.
• Monitor and report on market and competitors’ activities and provide relevant reports.
  Keep customers abreast of market trends, updates on services, etc.

Job Requirements:

Business Development

• Present and sell Company services to current and potential new business clients and proactively generate sales to meet assigned targets.
• Understand customer’s business needs, shipment patterns, cargo particulars, frequency of shipments, volumes, trade lanes, etc.
• Regularly follow up with customers for more business as per customer potential and explore leads from other divisions.
• Respond to incoming queries and ensure the resolution of service.
• Calculate and submit freight quotations/proposals by involving the Sales Support team, following up on quotes, and securing booking. If the business is lost, revert with reasons.
• Coordinate with the client during the bridging period before signing the contract to initiate the relationship. Brief the internal team before the process of operationalization begins.
• Submit daily Sales Report to Sales Manager outlining customer information, nature and scope of business, potential volumes, mode of shipment, etc.
• Attend weekly Sales meetings to discuss progress on leads, new business meetings attended, business concluded during the week, business lost and justification, share market information, and trade analysis.
• Discuss the overall performance of the new business plan periodically with the sales manager, analyze reasons for variance from the plan, if any, and identify corrective actions that need to be taken to achieve the target.
• Attend trade exhibitions and promote the Company’s presence by distributing promotional material, brochures, business cards, etc.

Job Management:

• Job planning, interdepartmental collaboration, and coordination to ensure high delivery.
• On booking confirmation, completion of credit documentation as per terms agreed and forward to Credit Department for approval through the Sales Manager.
• Ensure smooth workflow and handover of job files to the Sales Support team.
• Follow up on payments and assist the credit control team in collecting dues and outstanding amounts from clients as per agreed credit terms. If issues arise, escalate them to the sales manager and finance to resolve them.

Relationship Management:

• Maintain positive relationships with internal and external customers to achieve high customer satisfaction and retention, increasing sales revenue.
• Work closely with Sales and Operation teams to ensure smooth and complete execution and contribute to quality improvement for all assigned accounts.
• Maintain database to ascertain progress on business, customers secured, customers under review, those moving competition, and customers who could be roped in.
• Enter all new customer data and other sales data for clients into proprietary CRM and maintain this information as per company policy.
• Monitor and report on market and competitors’ activities and provide relevant reports.
• Keep customers abreast of market trends, updates on services, etc.

Job Requirements:

Business Development

• Present and sell Company services to current and potential new business clients and proactively generate sales to meet assigned targets.
• Understand customer’s business needs, shipment patterns, cargo particulars, frequency of shipments, volumes, trade lanes, etc.
• Regularly follow up with customers for more business as per customer potential and explore leads from other divisions.
• Respond to incoming queries and ensure the resolution of service.
• Calculate and submit freight quotations/proposals by involving the Sales Support team, following up on quotes, and securing booking. If the business is lost, revert with reasons.
• Coordinate with the client during the bridging period before signing the contract to initiate the relationship. Brief the internal team before the process of operationalization begins.
• Submit daily Sales Report to Sales Manager outlining customer information, nature and scope of business, potential volumes, mode of shipment, etc.
• Attend weekly Sales meetings to discuss progress on leads, new business meetings attended, business concluded during the week, business lost and justification, share market information, and trade analysis.
• Discuss the overall performance of the new business plan periodically with the sales manager, analyze reasons for variance from the plan, if any, and identify corrective actions that need to be taken to achieve the target.
• Attend trade exhibitions and promote the Company’s presence by distributing promotional material, brochures, business cards, etc.

Job Management:

• Job planning, interdepartmental collaboration, and coordination to ensure high delivery.
• On booking confirmation, completion of credit documentation as per terms agreed and forward to Credit Department for approval through the Sales Manager.
• Ensure smooth workflow and handover of job files to the Sales Support team.
• Follow up on payments and assist the credit control team in collecting dues and outstanding amounts from clients as per agreed credit terms. If issues arise, escalate them to the sales manager and finance to resolve them.

Relationship Management:

• Maintain positive relationships with internal and external customers to achieve high customer satisfaction and retention, increasing sales revenue.
• Work closely with Sales and Operation teams to ensure smooth and complete execution and contribute to quality improvement for all assigned accounts.
• Maintain database to ascertain progress on business, customers secured, customers under review, those moving competition, and customers who could be roped in.
  Enter all new customer data and other sales data for clients into proprietary CRM and maintain this information as per company policy.
• Monitor and report on market and competitors’ activities and provide relevant reports.
• Keep customers abreast of market trends, updates on services, etc.

Job Requirements:

Business Development

• Present and sell Company services to current and potential new business clients and proactively generate sales to meet assigned targets.
• Understand customer’s business needs, shipment patterns, cargo particulars, frequency of shipments, volumes, trade lanes, etc.
• Regularly follow up with customers for more business as per customer potential and explore leads from other divisions.
• Respond to incoming queries and ensure the resolution of service.
• Calculate and submit freight quotations/proposals by involving the Sales Support team, following up on quotes, and securing booking. If the business is lost, revert with reasons.
• Coordinate with the client during the bridging period before signing the contract to initiate the relationship. Brief the internal team before the process of operationalization begins.
• Submit daily Sales Report to Sales Manager outlining customer information, nature and scope of business, potential volumes, mode of shipment, etc.
• Attend weekly Sales meetings to discuss progress on leads, new business meetings attended, business concluded during the week, business lost and justification, share market information, and trade analysis.
• Discuss the overall performance of the new business plan periodically with the sales manager, analyze reasons for variance from the plan, if any, and identify corrective actions that need to be taken to achieve the target.
• Attend trade exhibitions and promote the Company’s presence by distributing promotional material, brochures, business cards, etc.

Job Management:

• Job planning, interdepartmental collaboration, and coordination to ensure high delivery.
• On booking confirmation, completion of credit documentation as per terms agreed and forward to Credit Department for approval through the Sales Manager.
• Ensure smooth workflow and handover of job files to the Sales Support team.
• Follow up on payments and assist the credit control team in collecting dues and outstanding amounts from clients as per agreed credit terms. If issues arise, escalate them to the sales manager and finance to resolve them.

Relationship Management:

• Maintain positive relationships with internal and external customers to achieve high customer satisfaction and retention, increasing sales revenue.
• Work closely with Sales and Operation teams to ensure smooth and complete execution and contribute to quality improvement for all assigned accounts.
• Maintain database to ascertain progress on business, customers secured, customers under review, those moving competition, and customers who could be roped in.
• Enter all new customer data and other sales data for clients into proprietary CRM and maintain this information as per company policy.
• Monitor and report on market and competitors’ activities and provide relevant reports.
• Keep customers abreast of market trends, updates on services, etc.

Job Requirements:

Business Development

• Present and sell Company services to current and potential new business clients and proactively generate sales to meet assigned targets.
• Understand customer’s business needs, shipment patterns, cargo particulars, frequency of shipments, volumes, trade lanes, etc.
• Regularly follow up with customers for more business as per customer potential and explore leads from other divisions.
• Respond to incoming queries and ensure the resolution of service.
• Calculate and submit freight quotations/proposals by involving the Sales Support team, following up on quotes, and securing booking. If the business is lost, revert with reasons.
• Coordinate with the client during the bridging period before signing the contract to initiate the relationship. Brief the internal team before the process of operationalization begins.
• Submit daily Sales Report to Sales Manager outlining customer information, nature and scope of business, potential volumes, mode of shipment, etc.
• Attend weekly Sales meetings to discuss progress on leads, new business meetings attended, business concluded during the week, business lost and justification, share market information, and trade analysis.
• Discuss the overall performance of the new business plan periodically with the sales manager, analyze reasons for variance from the plan, if any, and identify corrective actions that need to be taken to achieve the target.
• Attend trade exhibitions and promote the Company’s presence by distributing promotional material, brochures, business cards, etc.

Job Management:

• Job planning, interdepartmental collaboration, and coordination to ensure high delivery.
• On booking confirmation, completion of credit documentation as per terms agreed and forward to Credit Department for approval through the Sales Manager.
• Ensure smooth workflow and handover of job files to the Sales Support team.
• Follow up on payments and assist the credit control team in collecting dues and outstanding amounts from clients as per agreed credit terms. If issues arise, escalate them to the sales manager and finance to resolve them.

Relationship Management:

• Maintain positive relationships with internal and external customers to achieve high customer satisfaction and retention, increasing sales revenue.
• Work closely with Sales and Operation teams to ensure smooth and complete execution and contribute to quality improvement for all assigned accounts.
• Maintain database to ascertain progress on business, customers secured, customers under review, those moving competition, and customers who could be roped in.
• Enter all new customer data and other sales data for clients into proprietary CRM and maintain this information as per company policy.
• Monitor and report on market and competitors’ activities and provide relevant reports.
• Keep customers abreast of market trends, updates on services, etc.

Core Duties and Responsibilities

• Support care delivery to patients
• Medical Centre Operation coordination
• Communicate and provide resources to patients and caregivers about patient’s conditions and treatment requirements
• Recognize and appropriately manage challenging behaviors of patients and caregivers
• Liaise and follow through with patients and all health and social care providers to keep everyone informed and updated
• Organize patient information for efficient data transfer to relevant internal staff and external providers
• Receive and collate information from new, existing, and transfer patients
• Liaise with other providers to ensure patients at risk are monitored adequately
• Conduct checks on data input to ensure quality and consistency
• Generate reports for population health management
• Coordinate among multidisciplinary teams in the provider’s setting
• Liaise with clinical and non-clinical staff for effective patient management
• Organize and manage minutes of internal meetings as needed
• Follow-up and tracking of preventive screening results to ensure the timeliness and completeness of follow-up as specifications and care-pathway

Internal Interactions:

• Clinical lead
• Physicians within the facility
• Administrative within the facility
• Other clinically trained personnel such as pharmacists, technicians, physiotherapists, nurses, etc.

External Interactions

• Other healthcare providers
• Service providers such as rehabilitation centers, home care facilities, dialysis centers, outpatient pharmacies, etc. – Social care services are provided by psychologists, behavioral analysts, social workers, counselors, etc.
• Voluntary services
• Patients and their family members/caregivers