• Full Time
  • Malaysia

Operations Executive - Feight Forwarding - Malaysia



  • Process the day-to-day operational tasks, including receiving client bookings from sales agent
  • to liaise with the pricing team for client quotes.
  • Review the shipment documents with the line/airline.
  • Coordinate with billing clerk on issuing client invoices and creating jobs on the system
  • Follow up on completion of delivery order of respective clients
  • Follow up with the agent closely regarding shipment processing and ETA
  • Collect from the agent the shipping invoice after shipment departure and validate all relevant
  • details

Customer Relation

  • Relay agent and shipment details to the client, track and communicate shipment status.
  • Upsell existing customers and build long-term business relationships.
  • Update the client about the shipment status and ETA (readiness date/if there is any delay)
  • Contact the client post-transaction to collect feedback
  • Ensure positivity and resilience while handling client and shipping difficulties.

Data Reporting

  • Document and update transaction list to be submitted to operations supervisor by the end of day
  • Requirements & Competencies:
  • BA in Logistics, Supply chain, Management, or a relevant field
  • 1 to 2 years of experience as an operations coordinator or a similar role
  • Excellent knowledge of MS. Office (Excel, Word, ppt)
  • Hands-on experience with cross, import and export logistics and shipment practices
  • Able to demonstrate a strong understanding of terms.
  • Excellent command of English


Core Competencies

  • Customer Centricity
  • Problem Solving & Analytical Skills
  • Resilience & Multitasking
  • People & Team Enthusiasm
  • Commitment & Accountability


Technical Competencies

  • Import operations (L2)
  • Export operations (L2)
  • Documentation & Billing (L2)
  • SOP Compliance & Implementation (L2)
Upload your CV/resume or any other relevant file. Max. file size: 512 MB.