Operations Executive - Feight Forwarding - Malaysia

Responsibilities:

Operational

Process the day-to-day operational tasks, including receiving client bookings from sales agent
to liaise with the pricing team for client quotes.
Review the shipment documents with the line/airline.
Coordinate with billing clerk on issuing client invoices and creating jobs on the system
Follow up on completion of delivery order of respective clients
Follow up with the agent closely regarding shipment processing and ETA
Collect from the agent the shipping invoice after shipment departure and validate all relevant
details

Customer Relation

Relay agent and shipment details to the client, track and communicate shipment status.
Upsell existing customers and build long-term business relationships.
Update the client about the shipment status and ETA (readiness date/if there is any delay)
Contact the client post-transaction to collect feedback
Ensure positivity and resilience while handling client and shipping difficulties.

Data Reporting

Document and update transaction list to be submitted to operations supervisor by the end of day
Requirements & Competencies:
BA in Logistics, Supply chain, Management, or a relevant field
1 to 2 years of experience as an operations coordinator or a similar role
Excellent knowledge of MS. Office (Excel, Word, ppt)
Hands-on experience with cross, import and export logistics and shipment practices
Able to demonstrate a strong understanding of terms.
Excellent command of English

Core Competencies

Technical Competencies

Operations Executive – Feight Forwarding – Malaysia

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