Office Admin and Customer Service Representative

Responsibilities:

Customer Interaction:

• Meet and greet walk-in customers, directing them to the appropriate service advisor.
• Collaborate with service advisors to ensure seamless customer service.

Job Card Management:

• Create job cards in the CRM upon receiving cars/wheels, following service advisor
  instructions.
• Record time spent and consumables used in each job card daily.
• Monitor schedule adherence and remind service advisor in case of time overruns
• Promptly update customers on work status and communicate any delays.

Invoicing and Accounts

• Generate invoices and receipts using Zoho Books upon completion of services.
• Share statement accounts with credit customers and follow up on payments when due.
• Handle and maintain the petty cash and share the ledger with Head office daily basis
• Record all the expenses and bills in Zoho Books
• Submit the bills to head office for reimbursement on a weekly basis

Inventory and Procurement:

• Issue consumables for ongoing jobs and works
• Coordinate with the procurement team to purchase parts, spares & consumables required to complete the work
• Share purchase orders with Vendors and follow up on pending or new inquiries
• Responsible for all inward and outward (physical movement) stock
• Responsible for carrying out a weekly stock count and sharing the report to the Head office

Other Admin Tasks:

• Ensure cleanliness and tidiness of the office and workshop all the time
• Ensure a well-maintained and hygienic office space, including office desks, pantry and eating place, stores, storage room, and other areas.
• Inform and update the HO Admin and/or HR if any repairs and maintenance-related employee queries and direct them to the HR department as needed.
• Manage office supplies, pantry and cleaning items and place orders when necessary.
• Maintain and organize files, records, and documents both in physical and digital formats

Requirements:
● Presentable, chirpy, extrovert.
● On-Site Job, 6 days a week.
● Customer-oriented, with the ability to adapt/respond to different types of characters
● Proven experience in office administration and customer service.
● Familiarity with CRM and Accounting systems, preferably Zoho CRM and Books
● Strong organizational and multitasking abilities.
● Excellent communication and interpersonal skills.
● Attention to detail and accuracy in data entry.
● If you can find us someone who has worked