Customer Service Agent

Responsibilities:
● Maintaining a positive, empathetic and professional attitude toward customers at all
times
● Following company policies effectively and communicating with customers in a
professional and effective manner
● Responding promptly to customer inquiries using the tools and dialog scripts and
templates provided.
● Communicating with customers through various channels that are designed to be fast,
effective, and efficient.
● Acknowledging and resolving customer complaints and escalating them only when
necessary
● Learning and knowing our products and services so that you can answer questions in an
orderly and timely fashion
● Processing orders, forms, applications, and requests from clients and working with the
technical team to have them executed properly
● Keeping records of customer interactions, transactions, comments and complaints
● Maintaining communication with customers on the company software and keeping all
records of all information within the company software and ecosystem
● Communicating and coordinating with colleagues as necessary
● Providing feedback on the efficiency of the customer service process
● Ensure customer satisfaction and provide professional customer support
● Go the extra mile to engage customers and make sure they are satisfied and appreciate
them.
● Work with customer service manager to ensure proper customer service is being
delivered.

Requirements:
● Proficiency in English
● Proven customer support experience or experience as a Client Service Representative
● Strong phone contact handling skills and active listening
● Familiarity with CRM systems and practices
● Ability to multitask, prioritize, and manage time effectively
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills