Customer Service Agent (Emirati Candidtes Only)

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Following company policies effectively and communicating with customers professionally and effectively.
  • Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.
  • Communicating with customers through various channels is designed to be fast, effective, and efficient.
  • Acknowledging and resolving customer complaints and escalating them only when necessary
  • Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion
  • Processing orders, forms, applications, and requests from clients and working with the technical team to have them executed properly
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Go the extra mile to engage customers and ensure they are satisfied and appreciated.
  • Work with the customer service manager to ensure proper customer service is being delivered.

 

Requirements:

  • Preferred Nationality: UAE National only.
  • On-site Job.
  • Proficiency in English.
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
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